The casino reviewed the case and confirmed that the player’s coupon had been unfrozen and calculated as a win. The player confirmed receipt of his winnings, and we subsequently marked the complaint as ‘resolved’. The player from Bangladesh was unable to withdraw his winnings of 4,68,490 rupees from Mostbet casino due to a name discrepancy during the ID verification process. His withdrawal attempts had been continually canceled over a four-day period.

Delayed withdrawal at Mostbet Casino.

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Player’s account is frozen awaiting Skype verification.

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Player’s experiencing difficulties withdrawing his winnings.

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After waiting for a scheduled video call for verification that was delayed by 1.5 months, he received no response to his follow-up inquiries. This is a modern platform where you can find everything to have a good time and earn real money. If you love gambling, then MostBet can offer you online casino games at real tables and much more. This betting platform operates on legal terms, as it has a license from the commission of Curacao.

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• The casino’s exceptional customer support is just another reason why people keep coming back.
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• Consequently, the complaint was closed as unresolved, and the player was advised to contact the relevant licensing authority for further assistance.
• We closed the complaint becasue the player didn’t reply to our questions and messages.
• Despite having successfully completed all verification processes, his withdrawal had been pending for over 60 days without a valid reason being provided.
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Player having issues with deposit-related support.

Most deposit and withdrawal methods are instant and processed within a few hours. FellowAffiliate asks third parties who publish complaints, reviews and/or responses on this website to affirm that the info provided is accurate. However, FellowAffiliate does not verify the accuracy of information provided by third parties. Some information found within the Affiliate Network Profiles is generated through the connection with external API’s. FellowAffiliate asserts no control of these API’s and will not guarantee the accuracy of any information in the Affiliate Network Profiles.

Player’s funds disappeared.

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The player’s deposit was not credited.

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His account was blocked without explanation after reaching out to technical support. The player from Peru had his winnings of 580 PEN withheld by Mostbet Casino, who claimed a violation of rule 2.10. However, the player insisted that he hadn’t committed any foul and, despite repeated requests, the casino refused to clarify which specific rule had been broken. The player’s issue had been related to a sports betting game and he hadn’t used any bonus. After the intervention of the Complaints Team, the casino had informed the player that his winning bet had been verified and credited to his account.

• The player also alleged that his gaming account had been hacked, resulting in a zero balance.
• The casino had not provided an alternative withdrawal method, which left the player waiting for a response for over 13 days.
• He had provided all the necessary documents and attended a Skype interview over 60 days ago but was still being told to wait.
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After two and a half months, the funds had still not been released and attempts to resolve the issue through chat and email had been unsuccessful. The casino had responded stating that the player’s account was active and the winning bet was under verification, but was later successfully accrued. The Complaints Team had attempted to extend the complaint resolution time, but without confirmation from the player, the complaint was eventually rejected. The player from Spain had faced difficulties with his account verification at a casino while trying to withdraw his winnings of more than 4200€ to his Bitcoin address. He had reported that the casino had sent the funds to an unrelated address and had not responded to his attempts to contact them.

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After he lost his password in December 2023, the player from Russia had contacted MostBet’s support for a password recovery. Despite having provided all the requested personal information, his access had not been restored for over four months, and his correspondence had largely been ignored. The player had confirmed that he played both casino games and sports betting without using any bonuses. After we had invited the casino to share their side, they explained that the player’s account had been deleted in December per his request. Following the casino’s instructions, the player’s account had been successfully restored.

The player from India had raised a complaint about Mostbet Casino, stating that his deposit of 20,000 INR had not been credited to his casino account. Despite providing the casino with proof of transaction from his bank, the issue had remained unresolved. The casino had claimed that the deposit was unsuccessful and the funds should have returned to the player’s bank account.

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• The player from Portugal had had difficulties with the Mostbet betting house regarding the crediting of a first deposit bonus and 120 free spins.
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• After an initial Skype call 40 days prior, she had not heard back from the casino.
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• The player from the Czech Republic is not able to withdraw his winnings due to missing phone number verification.
• He claims the casino stated the deposits were already used by someone else, despite not sharing his information with anyone except an agent.

Despite having contacted customer support, he had not received any response. After the player had raised the issue with the Complaints Team, they contacted the casino for clarification. The casino acknowledged the problem as a non-standard situation and confirmed that the player’s phone number had been successfully linked to his account.

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After verification of identity, the withdrawal will undoubtedly be possible and then those electronic wallets and charge cards, which belong to the owner of the account. Even if your account is hacked, malefactors will never be able to get your money. You will undoubtedly be immediately taken to the house page in the non-public cabinet of Mostbet, where you’ll manage to deposit your account. To make sure you always have access to Mostbet, it’s wise to save lots of the mirror link beforehand. The player from Czech Republic is experiencing difficulties withdrawing his funds. The player from Brazil is experiencing difficulties withdrawing his funds.

However, the player claimed that the bank hadn’t placed any restrictions on his transactions. We had asked the player to provide evidence of this claim, but he did not respond. Consequently, we had to reject the complaint due to lack of further information. We had advised him that withdrawals could take up to 14 days to process due to various reasons such as KYC verification or high volume of withdrawal requests. The player from Italy had requested a withdrawal less than two weeks prior to submitting the complaint. The player clarified that the issue wasn’t about a withdrawal but about a coupon win that the casino initially refused to pay.

The player did react to the allegations, however, did not respond to the asked questions. We closed the complaint as ‘Rejected’ because the player stopped responding to our messages and questions. The player from Brazil has requested a withdrawal one day prior to submitting this complaint. We rejected the complaint because the player didn’t respond to our messages and questions.

Response time may vary, depending on the current workload of the support team. Many of the matches that are available in the Live section can be watched live. The success of a joint venture partner program isn’t just determined by its commission structure. The Mostbet Affiliate Program, renowned in the market, offers a multitude of advantages that focus on both novice and veteran affiliates.

After resubmitting the same verification documents as before, he was scheduled for a video call in 3.5 weeks. He sought to understand the reason for the account freeze and the delayed verification. The player from Algeria had been unable to verify their mobile number for a week, which prevented them from making withdrawals. Despite reaching out via email and chat, the casino’s customer support was unresponsive and did not provide the confirmation code or any explanations. The complaint was marked as ‘resolved’ in the system, and the player was encouraged to reach out for future assistance if needed. The video slots and classic casino games offer a variety of ways to play, including credit card, e-wallet, Neteller, bank transfer and many more.

Surely beats having a separate window open to watch a match, while you bet. ⦿ Risk free promo – you can get a 100% refund if your bet in sports does not win. The Mostbet casino app provides a rich selection of games, appealing to a variety of tastes and preferences. Mostbet understands the passion that sports fans have for their favorite teams and competitions. That’s why the platform offers an exceptional selection of Mostbet sports betting bonuses designed to enhance your wagering experience.

The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. The player struggles to withdraw his money as his request is keep getting rejected. After our intervention, we were able to help the player to get their winnings.